I have been trying to reach your office by phone for the past three days to find out if you still have my passport and visa application that you received on 17 February by express post. I need to know if you still have it and why, and if not, when did you post it in the express post bag that I provided. R J Heckathorn, 341 Reads Road, Avondale, Qld. 4670 phone 07 41561455 URGENT!