Asked by Steve from United Kingdom | Dec. 11, 2019 12:26
About:Shenzhen Travel

Hi, I am flying from London to Phnom penh with a stopover in Shenzhen and similar on the way back.

I booked via the Shenzhen airlines website but now need to change my dates. After a lot of phone calls I ended up at Shenzhen airlines official call centre in China. I was able to change my dates for a fee, however I could not pay the fee because I did not have a Chinese credit/debit card.
Very strange that they could sell me the ticket via a UK card in the first place. I cannot find a single representative of the airline in the UK, they direct you to Air China who then know nothing about Shenzhen airlines.
Anyone got any ideas?
thanks Steve.

Answers (2)
Answered by Sydney from Georgia | Dec. 11, 2019 17:37
Well, according to the situation, I am afraid that you still need to contact the airline. As I know, the contact number of Shenzhen airlines is 95361. You can try to dial. Hope helpful!
Answered by Steve from United Kingdom | Dec. 12, 2019 04:39
Thank you, I have spoken to them directly to their call center, the problem being is that they will only take Chinese credit cards not British or any other countries cards.
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