hello, appreciate if someone can assist me.

Question

Hello, appreciate if someone can assist me. A friend of mine who brought my husband luggage back to manila was charged for 160rmb/kg for the excess of 15kg. He was allowed 20kg under economy. I called up the airline hotline and was informed that the excess of 1kg is only 80rmb? Meaning i was charged double by my friend?!! I really need to know the exact fee so i'll get back to him and complaint. I paid almost USD400.00 for a 15kg excess. Isn't that too expensive? Need your help badly. Thanks.

Mr.Perry · Answer

I really sympathize with you. The charge for the overweighed luggage depends on the full airfare of economy class. For China Southern Airline, it should be 1.5% of the full price for per kilogram. I think you would better ask the local office of Southern Airline in Manila to solve this trouble. They could be more persuasive on this point. Address: ALMEDA BUILDING, 111, #300 ROXAS BLVD. COR SAN LUIS STREET BUENDIA, PASAY CITY, METRO MANILA, PHILIPPINES

Mrs.Mattie · Answer

Thanks a lot Mr. Perry. Yes, am in contact now with the local office here in Manila. Hope i get the accurate figures of the actual charges.

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