Question

Asked by Mauri from brazil | Dec. 05, 2023 08:24

About:China City Guide

Train ticket cancellation policy

Greetings!
I'm planning on buying train tickets through your website, and I have some questions about it:

1. What is the refund policy in case I need to cancel the ticket?
2. Is the full price paid for the ticket refunded or is there a fee?
3. How long before the train departure time should I cancel the ticket to be able to be refunded?
4. With what credit cards can I pay the ticket?

Thank you very much!

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Answers (1)

Answered by Hailey | Dec. 05, 2023 22:22

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Please refer to the following train ticket refund policy:

Cancellation & Refund (Except Trains to/out of Hong Kong)

FREE cancellation before ticket is issued.

Cancellation after the ticket is issued:
The cancellation fee is 20% of the ticket par value, and the service fee is non-refundable.

TravelChinaGuide cannot accept cancellation within 24 hours before departure time.

Cancellation request should be sent to us via email. And the requests for cancellation will be subject to our confirmation.

If the reimbursement voucher has been collected at train station, then cancellation can only be made by passengers themselves with all reimbursement voucher and all passports presented at train stations. The service fee is non-refundable.

A cancellation request after the train departure won't be accepted by China Railway Corporation, therefore there will be no refund.

3. Generally, the tickets will be issued 15 days in advance. So it is better to cancel before it is issued.

4. Some common credit cards like Master and Visa are available to pay.

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