is there any service that helps non-englishnon-chinese passengers at guangzhou

Question

My parents will have a 2 and a half hours of transit in CAN. They will start from Ho Chi Minh, Vietnam to Vancouver, Canada. However, they are non-english and non-chinese speakers that will be a very difficult thing to finish all the procedures and find direction to the next flight. So, how can they get a useful help to get the flight on time?

Kate · Answer

Hi, dear! Your parents may use the special channel at No. 11, International Arrival Hall. You may dial 86-020-36066999 to consult the staff for detailed information. Or, you can ask the staff at Inquiry Desk for help. They can board the onward flight on time. Don't worry! ;)

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Is there any service that helps non-english and non-chinese passengers at Guangzhou Airport?