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Asked by Tia from indonesia | Apr. 29, 2015 05:50
About:China Flight

reversed name (between first and last) on tickets

I heard that the check in procedure in Guangzhou is very tight. Is it true? I have problem because I ordered from online web 2 tickets China Southern Airlines from Jakarta with connecting flight in Guangzhou to Changchun and Yanji for 2 China citizens with wrong order name (1 way ticket). I put last name as first name and first name with last name. Because Indonesian name's order is different with Chinese. The CS staff in Jakarta said if from Jakarta it won't be any problem because they have put remarks, but they are afraid there will be a problem in Guangzhou (while they are transit). They suggested me to cancel my tickets and book again with refund fee USD 75 each and higher price. Is what they say true that the airlines will not allow them to fly to Changchun and Yanji? Do you have CS Airlines' email? I can't find their email. Thanks for your help

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Answered by Keith | Apr. 29, 2015 19:50
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If you used the Chinese name (I mean Chinese character), the wrong name order would not work. If for Pinyin, there still maybe a possibility. Maybe you'd better call the CS office in China for a inquiry :+86-4008695539-1-4 or maybe +86 20-95539. The email is csnib@csair.com, but I don't think the email could work. Phoe call would be better.
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Answered by Tia | Apr. 29, 2015 20:55
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I booked the ticket with Pinyin Character. Ok will try your suggestion. Thanks a lot Keith
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