Question

Asked by Vicky from united kingdom | Dec. 21, 2013 06:16

About:FAQ on China Postal Service

Company won't give me tracking number

I ordered some trainers for daughters Xmas present 22nd November. Still haven't received them and when I ask the company for the tracking number they just tell me "we have sent your item". What am I suppose to do now?

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Answers (3)

Answered by Daly | Dec. 21, 2013 20:02

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If you have made your payment thru PayPal you can open a dispute and ask for your money back. Or if its free shipping then mostly likely it's free because they do not provide the buyer with a tracking number.
Good luck

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Answered by Vicky | Dec. 22, 2013 03:05

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Hi thanks for your reply, unfortunately I paid by western unions I can't open a dispute. Is there a way that I can report this company to anybody in china. And after checking my records I actually ordered them on the 11tj November
Thank you

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Answered by Daly | Dec. 23, 2013 18:10

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Hi
Please check the policy returns from the website or seller. It should tell you what to do and if you will be able to get a refund.

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