singapore airlines does not know about this policy

Question

I am tired to explaining this to Singapore Airlines. I have a US passport and flying Singapore airlines to Beijing on Saturday and then Monday to Tokyo on ANA.  Per this site, Singapore airlines needs to notify Chinese immigration 72 hours in advance.Singapore Airlines says they do not know anything about this policy. I called their Singapore call center and they keep routing to the India call center. Can someone assist me on what to do ?

Jeremy · Answer

Previously, passengers had to report to the airlines around 30 minutes in advance before the plane lands and then the airlines informs the customs at the airport. According to what I read, the procedure for applying for the 72 hours free transit is simplified. The passengers needn't report to the airlines and they can apply at the customs in person. So you won't have a problem if you can board the airplane in Singapore.

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Singapore Airlines does not know about this policy