Hi,

My parents submitted their Chinese Passport for renew in November 2009 at NYC Consulate. A year and half later, we are still getting "in the process" status. Where/who I should contact to find more information regarding their passport renew status. I've send multiple emails to the Consulate, and their replies are alway "in-process". My parents are in their 60s and really want to take trip to visit the family in China. Any help is appreciated.

Regards,
Susan Johnson