I live in Guam and making and trying to find some information for a friend living here in Guam and a Chinese citizen whose passport has expired. She has made some inquiries and found out that she must be seen in person to renew the passport. I saw your response on line "78" of this post and wonder if the process is the same. Can you explain what is ment bt travel/visa agent. She was also under the impression that some official representative travels to Guam at certain times to take care of all Chinese passport/visa problems in Guam. If this is true, is there a schedule?