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Asked by Ms.Kim Wagner from USA | Jun. 20, 2010 03:33
About:China Train

Why have you stopped posting hard-sleeper fares? Your hard-seat fares seem to represent the price of hard sleeper, and hard seat is not represented. For example, I recently traveled from Beijing to Shanghai hard-seat, which cost 179 kuai, and returned from Shanghai to Beijing hard sleeper, which cost 327 kuai. Your listings show only soft sleeper at 499 kuai, soft seat at 409 kuai, and hard seat at 327 kuai. I took the T104/103 train. Is this connected to the fact that you now book train tickets and are showing only tickets that you yourself have/are able to purchase, or that you're trying to get the most money possible?

At any rate I used to rely on your website as a source of true information on fares and schedules, and while I still refer to it for schedules I now cannot trust your prices. I can no longer recommend your website to my friends who are traveling in China.

Please change back to your old system, it was much better.

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Answers (1)
Answered by Mr.Cone | Jun. 21, 2010 02:57
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Hello, I just checked on the website for the ticket price from Beijing to Shanghai. The cost for one hard seat on the train T104/103 is CNY179 and it is CNY327 for one hard lower berth. Besides, the second class seat cost is CNY327 on the D29. It is the same as that on the train station’s web.

Dear Madam, it seems that you regarded the second class ticket price for D trains as that for the hard seat on the T trains. Next time, you could click the train No., and then the prices for all kinds of seat types would appear :-)
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