how to track my refund money?

Question

I  refunded my train ticket from Guangzhou to Kunming 2 days before. I received the receipt from the railway station, but the cash has not yet reached my bank account.  What would you suggest me to do? Thank you

Arthur · Answer

Usually the refund should be finished within 3 to 5 working days. You may wait a few more days. However, if you booked the ticket from a booking agent, that means the refund will back to their card instead of yours. So you need to contact them with the receipt.

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How to track my refund money?