refund

Question

Hi, I bought return tickets from Zhangjiajie to Chengdu for three person to October 7th by credit card. However we had problem and we had to go back home as soon as possible. At the train station we asked for a reimbursement and bought new tickets. But I do not have the reimbursement on my bank account. When I will have it ? Thanks.

Felipe · Answer

The money back tot he card you booked it which means if you booked from a booking aent, it back to their account. You need to contact them for the refund instead.

manon · Answer

I did it by myself on this website by PayPal.  I do not understand what you mean with the agent...

TCG · Answer

Thank you for your inquiry. We have sent you an email for your booking. Please check it. Thank you.

Manon · Answer

I received the email. It is about the come back of this booking. I cancelled it at the train station by I do not have the reimbursement on the card...

TCG · Answer

Thank you for your inquiry.Please check your email and send us the receipt so that we can arrange the refund for you. Thank you.

Manon · Answer

I received the receipt! Can you give me the address where I have to send you the receipt? Thanks.

TCG · Answer

You can take a clear photo of all the receipts and send us by email. You can write to booking@travelchinaguide.com

Refund

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