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Asked by Manon from France | Oct. 21, 2015 07:05
About:How to Refund / Cancel a China Train Ticket

Refund

Hi,
I bought return tickets from Zhangjiajie to Chengdu for three person to October 7th by credit card. However we had problem and we had to go back home as soon as possible. At the train station we asked for a reimbursement and bought new tickets. But I do not have the reimbursement on my bank account. When I will have it ? Thanks.

Answers (7)
Answered by Felipe | Oct. 21, 2015 20:16
00Reply
The money back tot he card you booked it which means if you booked from a booking aent, it back to their account. You need to contact them for the refund instead.
Answered by manon from France | Oct. 21, 2015 22:01
00Reply
I did it by myself on this website by PayPal. I do not understand what you mean with the agent...
Answered by TCG | Oct. 22, 2015 01:44
01Reply
Thank you for your inquiry.
We have sent you an email for your booking. Please check it. Thank you.
Answered by Manon from France | Oct. 22, 2015 05:06
00Reply
I received the email. It is about the come back of this booking. I cancelled it at the train station by I do not have the reimbursement on the card...
Answered by TCG | Oct. 22, 2015 22:18
00Reply
Thank you for your inquiry.
Please check your email and send us the receipt so that we can arrange the refund for you. Thank you.
Answered by Manon from France | Oct. 22, 2015 22:49
10Reply
I received the receipt! Can you give me the address where I have to send you the receipt? Thanks.
Answered by TCG | Oct. 23, 2015 00:33
00Reply
You can take a clear photo of all the receipts and send us by email. You can write to bookingtravelchinaguide.com
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