can i ask for express shipping refund when my package is still in china after 5 days?

Question

I ordered from China & they said it was shipped on 29th (before the holiday) express delivery. My order was still with DHL in China the morning of the 5th October. Is there anything I can do to complain & atleast get some shipping costs back, as express costed more?

Teddy · Answer

Julie, you can cancel the order if you don't want it. It's possible that your parcel might be delayed because of national day holiday from Oct. 1 to Oct. 7. If you still want to have it, you'd better wait for some time. If it still doesn't arrive before your guarantee period is going to end, then you can ask for a refund.

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Can I ask for express shipping refund when my package is still in China after 5 days?