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Asked by Mārtiņš Pētersons from latvia | Sep. 02, 2014 23:58

About:How to Buy Tickets

Can I buy ticket at travelchinaguide.com if my name contains non English letters?

Hello! My name is Mārtiņš Pētersons. As you can see my name contains non English letters. Does the only chance for me is to buy a ticket (Shanghai-Beijing-Shanghai) at railway station to prevent that my ticket is not rejected when my identity will be checked?

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Answers (3)

Answered by Maria | Sep. 03, 2014 02:27

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You can book the ticket online even there are non English letters in your name. Your name may appreae like Martins Petersons, I guess just like mine.

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Answered by Mārtiņš Pētersons | Sep. 03, 2014 02:30

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Ok, but why there is written:

1. The upgraded real-name ticket policy, identity verification, requires passengers have their identities checked before booking or collecting tickets. This, however, causes some troubles for foreign passengers who book tickets online. The name column of the booking information on the official ticketing site 12306.cn does not accept spaces and symbols (hyphens) other than at most 20 English letters. When foreign passengers collect their paper tickets with original passports at railway stations, the conductors will reject them as their names on passports are different from the ones (without symbols or only the first 20 letters) in booking information. In this case, passengers can only cancel their tickets and rebook at the railway station.

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Answered by Maria | Sep. 03, 2014 04:51

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I didn't read that, but I do got my ticket. You can also try to have TravelChinaGuide to deliver the paper ticket to you directly.

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