Baggage claim matters in Pudong Airport

filipinos travelling from madrid to manila have their baggage tag "MAD-MNL" but they arrived PVG they were asked to claim their baggages and check-in again. Coudl you please check this and revise the ysystem. We have 27more passengers this july and they are afraid to get the baggaes since there was no trollies in the airport as per one of the passengers.