what does this mean? please any information

Question

My tracking number is RC287161429CN. It has been over a month since my status is NULL and i still have not recieved my goods. .

Ms.Fred · Answer

Did you visit the post office? If not, go there and see if your parcel has arrived. If they tell you that your parcel hasn't arrived, then you need to talk to the shipper immediately.

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What does this mean? Please any information