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Asked by Mr.B.S.Ng from Malaysia | Jun. 22, 2010 23:33
About:Tourist Complaints in China

I went to chengdu on a 8 days 7 nights package tour through Hippo Tours & Travel sdn. Bhd.(From 11/05/2010 to 18/05/2010). We were brought to a shop in Chegdu by the local tourist guide arranged by the tour agent. For 16 bottles of RUTZHIYUAN , 8 BOTTLE OF NOTOGINSENG CAPSULE (60 capsule/bottle) & 6 bottles of SANGLUO MEDICATED OIL I was charged RMB12,800.00. Upon returing to the hotel the local tourist guide approached me and explained that he was not happy that the shop have cheated me and therefor requested for some free items for me. Ater checking the price on-line I found that I was indeed cheated and the price should be less than RMB2,000-00. Please let me know how can I claim back the amount overpaid or where I can make an official complaint. Thank you.

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Answers (1)
Answered by Mr.Lynn | Jun. 24, 2010 22:27
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Hi,there
This is the Tourist Complaint Management Office in Sichuan Province:
Address No.65, Renmin Nan Lu Er Duan, Chengdu
Tel: 028-6654780
Office Hours: 08:30-11:30; 14:00-17:00
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