On january 2, 2009, i submitted to aircanada via email, as requested by your ticket agent in Nanaimo, B.C., pertinent information regarding refunding two cancelled flights.

I received an electronic email stating that over the next FIVE weeks, my request would be reviewed.

I then received an unsigned email, stating that it would take FOUR weeks to review my refund request.

Since my visa account was IMMEDIATELY debited for the cost of these flights, the moment after I booked them online, I would only expect a similar courtesy from aircanada on the REFUND end.

I have been flying aircanada regularly since september of 2007.

The pilots and flight attendants have been excellent.

Where you really fall down is the customer service end.

Good luck calling the toll free number for customer care. Most of the time a recorded message encourages you to hang up because of weather conditions. Good luck trying to get a human being at refund services. Why is the refund services line not toll free? AND, check any of your websites or links, and tell me where to find an email address to customer care.

Come on people, you can do much better than this.