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Asked by Brenda from singapore | Jul. 17, 2025 08:46
About:Tourist Complaints in China

Complaining a tour agency / tour group in Chengdu

I had a bad experience in Chengdu to Jiuzhaigou, what was promised and what was delivered was different and that there was forced shopping. Even when i was sick, they refused to let me rest and insisted that i shop. I want to complain and preferably get a refund back or at least half of it. How and where can I complain? I was told to dial 12315 but i couldnt get through.

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Answered by Tina | Jul. 17, 2025 19:35
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Sorry to hear about your unhappy experience. You can try to contact the Tourism Quality Supervision and Management Office in Sichuan at 028-6654780.
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