What is your train ticket cancellation policy?

Hi Van,

Please refer to the following cancellation policy of TravelChinaGuide. If you have any other problem, please contact our travel experts at any time.

Cancellation & Refund (Except Trains to/out of Hong Kong)

FREE cancellation before ticket is issued.

Cancellation after the ticket is issued:
The cancellation fee is 20% of the ticket par value, and the service fee is non-refundable.
TravelChinaGuide cannot accept cancellation within 24 hours before departure time.

Cancellation request should be sent to us via email. And the requests for cancellation will be subject to our confirmation.

If the reimbursement voucher has been collected at train station, then cancellation can only be made by passengers themselves with all reimbursement voucher and all passports presented at train stations. The service fee is non-refundable.

A cancellation request after the train departure won't be accepted by China Railway Corporation, therefore there will be no refund.