24 hr free transit denied

Question

Hi, I just came back from the Maldives with an 18 hr layover in Shanghai; our 24 free transit visa was denied but due to language barrier i am still not sure why. We landed at 5am and our connecting flight to vancouver was at 11:55pm. We were in terminal 1 and our luggage was being sent directly to vancouver - we didn't have to collect it and check-in again. All 4 of us were travelling with canadian passports... any ideas?Just wondering if we should have done something differently.

ZUPAN · Answer

Ximena, did you or did you not board your connecting flight to Vancouver at 11:55pm? I honestly cannot understand when were you denied 24 hour visa free transit? Maybe you were denied a temporary entry permit to be allowed to exit the airport? Was this the case?

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