Asked by Francesca from Italy | Oct. 17, 2018 02:06
About:Hong Kong to Guangzhou High Speed Trains

Change and Cancellation Policy

Hi, Id like to buy online the train tickets G6586 for December 3. I will arrive with a flight at Hong kong. Could you let me know if there is the possibility to change the ticket (in case of delay) for free or the fee for the change. The cancellation policy terms? Whan I purchase the ticket online the ticket is immediately issued or is it issued when I collect at the station? Thank you in advance. Regards

Answers (1)
Answered by Alice K from United Kingdom | Oct. 18, 2018 20:24
I read that the ticket can only be changed at station more than 1 hour and 2 hours online. It means, if you miss it, the ticket is useless and the only way is to buy a new ticket. Cancellation can only do at the staton, still one hour in advance.

If you book online, your ticket will be issued well before departure so that you can collect it out at station.
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