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Asked by PFBOUQUET | Oct. 09, 2016 13:33
About:China Train

Help: Never received my tickets

Hello,

I ordered 2 tickets (Beijing to Xian and Guilin to Shanghai) on the 26th of September and I still haven't received any of them by email.
Is it normal ?
(I've chosen the collect tickets by myself option, so I need to go to the railway station with my passeport and ticket number that I don't have)

Thanks a lot for your help.
Pierre

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Answers (3)
Answered by TCG | Oct. 10, 2016 00:39
00Reply
Thank you for your inquiry.
Both of your trips are confirmed. We have sent confirmation email to both emails offered. Please check it, thank you.
00Reply
Answered by PFBOUQUET | Oct. 10, 2016 03:09
00Reply
Thanks for your quick answer!

I checked my email (even the spam) and nothing's there from travelchinaguide. I received a notification this morning to tell me the ticket was answered, so I guess that you have to right email adresse.

Can we organize a new sending, or to another email adresse ?

Thanks a lot.
Pierre
00Reply
Answered by PFBOUQUET | Oct. 10, 2016 03:43
00Reply
Oh great ! thanks a lot for the tickets.
Now I can see the numbers and so on in my email box.

Thank you so much to the awesome support team!
00Reply

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