No reply got yet even 6 days passed

Hi I m Sara I did send a message before few days also sally from south aferica did reply that I ll get call from embassy in four working days but it's more then seven working days passed from the day I was in embassy and they kept my documents while saying we ll inform u on phone soon ...... What should I do now ???? Coz the numbers which they r giving on website , not even one of them works ... How I can ask from them ??? Coz my hometown is so far from the county where Chinese embassy is , it's difficult for me to go to embassy... Is there antithetical way to ask from them ????