Dear Headquarters in Austria, I am very upset to inform you that after 5 days, and 3 e-mails, I did not get any answer from anyone in Austrian Airlines, and my brother still doesn't have his baggage

Thank you for your message.
However, we are sorry that we are TravelChinaGuide instead of Austrian Airlines. The information on our website is only for reference. If you can not get email reply from Austrian Airlines, we suggest you to call them directly. You can use the phone number provided on our website. Thank you for your attention.