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Asked by Amy | May. 03, 2014 22:53
About:FAQ on China Postal Service

Why hasn't my tracking number been updated since April 17?

I ordered a package and it was to be shipped as Standard Int'l Shipping through China Post. The tracking number I received was: RC297712979CN but it has not been updated since April 17! Does this mean my package is lost, missing, or does China Post just not update information?

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Answered by Emily | May. 04, 2014 03:27
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No, it isn't lost! Although the online information was not updated so long, your parcel is moving! Generally, the actual moves are faster than the online update. I suggest you wait for another week and then check its possible arrival at your local post office!
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Answered by Amy | May. 04, 2014 12:20
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Okay, thank you so much for the information. First time ordering through China Post, I normally use EMS or Hong Kong Post, so I have no idea what to expect when it came to tracking the package.
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