how to redeem cash from shenzhen tong metro card ?

Question

Is it available to redeem the cash inside the metro card, value remains each around CNY 50-58.I have two cards, since I left Shenzhen from Shekou Port line and it can't give them back to the service center. The staff told me to give them back to 3 metro stations, is that true ?Your valuable assistance will be appreciated.thanks and regards,ikadewi

Henry · Answer

As for your case, you can redeem at any post office branches or SZ Tong Service Center. I don't think you can redeem in the MTR station. Anyway, I know the nearest service center from MTR station is its Luohu branch, which is within walking distance from Exit B of Laojie MTR Station.

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How to redeem cash from Shenzhen tong metro card ?