This hotel is just located at the metro station of the People's Square. If you arrive at Pudong Airport before 15:00, please go to take the subway Line 2 which has a stop at the People's Square. Otherwise, please go to take the maglev or shuttle bus Line 2 to its terminal, respectively at Longyang Road and the Jing'an Temple. And then, please transfer to subway Line 2.

As for Hangzhou Banyan Tree, you should take a train from Shanghai to Hangzhou Railway Station firstly, and then take a cab to this resort.