Great forum. Luohu VOA

Yes, it is - the second floor just upstairs. The price is 130 CNY, expect to pay in cashless form, your card will be fine and the opening hours are 9:00 - 16:30. It is highly recommended that you arrive even before the opening of visa office because the queues could be long.

Megan, I have now realized that you are from New Zealand and maybe even the citizen of New Zealand. If this is the case, you do not need any visa to enter mainland China since the citizens of New Zealand can enter China visa free for a period of 15 days, Shenzhen included. In other words, you need just your passport in a similar way as you need it to enter, for example, Singapore, UK, any EU country... You do not need to go upstairs, but you will just fill out an arrival card and proceed directly to the immigration with your passport accompanied with a filled out arrival card. Apologies for not realizing your potential citizenship before...