Sister Stuck at China Airport
My sister in law is stuck at Guangzhou Airport because Kenya Airways denied her boarding onto her flight.
The situation is the following: She is from Lesotho, she was supposed to fly from OR Thambo Airport in Johannesburg to Macau, then travel to Guangzhou to fly back to OR Thambo. She stated all these facts to the Chinese Embassy and was given a VISA to travel. unfortunately at this time she was under the impression that a China VISA will work in Macau.
She then traveled to Macau from OR Thambo and her China VISA was accepted in Macau. Macau immigration officers cancelled her China VISA upon entry. The VISA only allowed one entry into China. There was no problem thus far until she visited Zhuhai and wanted to go back into Macau but was told she does not have a VISA to enter back into Macau. They then sent her back to China with a piece of paper saying she is not allowed back into Macau. She then decided to stay in Zhuhai until her time to travel back. She then proceeded to go to Guangzhou in order to take her flight out.
It is at this point that she was denied boarding to her flight by the airport check in desk staff. She tried explaining the situation and issuing the paper but was not heard. Problem here is that they are denying her to go back to her home country but she has not been able to speak to the immigration officers and the language barrier is even a bigger problem. Also it's a weekend and VISA offices are closed.
What is supposed to happen when the mistake is on immigration and not her own? Do they have the right to deny flight back home? Will they take care of the flight payment?
Michael Kay
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