Asked by Melissa from Canada | Dec. 12, 2018 08:35
About:72-Hour Visa-Free Transit

One too many stops in China?

Hello I’m a Canadian traveller!
I booked my flights through Expedia (1st mistake) my return flight from Thailand was Bangkok (BKK) -> Lanzhou (LHW)-> Shanghai (PVG) -> Toronto (YYZ) Canada
We were denied boarding the Lanzhou flight. So we booked a direct flight to Shanghai and luckily caught our last flight home.
After doing the research I think I understand Lanzhou is not a city included in the policy.
But who’s at fault? Why were we allowed to book and pay for these tickets when we can’t legally fly this way?
Expedia? China Eastern?
Who can I harass for a refund!

Answers (1)
Answered by Thomas | Dec. 12, 2018 09:11
As you have 2 stops in Mainland your transit time is limited to 24h.
How long was your transit from scheduled arriving time in Lanzhou to scheduled departure time in Shanghai?
If it was over 24h then it was correct not to let you board.

btw. just you're responsible to check in advance if you need a visa or not.
Expedia just sell the tickets, you have to check if you need a visa for a transit.
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