getting china visa on arrival when flying with a china airline which transits in a china

Question

We have been refused check-in at Rome FCO airport on a flight with Hainan Airlines to Hainan today because the Rome FCO check-in representatives (and supervisors) insist that we need a china visa and that we cannot obtain a Hainan China visa on arrival.The reason that gave is that the flight from Rome FCO transits at Chongqing airport (for a few hours) and therefore we will be entering another China city immediately before arrival in Haikou,  which then disqualifies us from obtaining a Visa on Arrival at Haikou.We have studied the rules very carefully, and we believe that the Rome agent has got it wrong - and that misunderstood the rules of the Hainan VOA.Note that we booked the tickets directly with Hainan Airlines, not through a travel agent.Can you please advise us.

Edward · Answer

Dear, the Rome agent is correct. You cannot apply for Hainan VOA because you will have a stopover in Chongqing before arriving at Hainan even though it is just a few hours stopover. You need to apply for an entry permit ahead of your trip them.

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Getting China Visa on Arrival when flying with a China airline which transits in a China city first