Asked by RWKLEOW57 | Jun. 08, 2016 05:55
About:Tourist Complaints in China
In booking a flight I made a typing error in the spelling of my wife's surname by a single alphabet.
I Pointed this out to the travel website within a day of my booking and requested them to rectify this error with the airline company. I was told that they had contacted the airline which had rejected my request and advised me that any correction cannot be entertained as there is a no modification condition for the class. I explained that there is no change in identity and all passport details of my wife which I had submitted at the time of booking are correct and remain unchanged. I was told to buy a new ticket and to treat the existing one as forfeited resulting in a financial loss. What should I do now? Thank you. Woon.
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