delay of flight mu203 from xi'an to hong kong of 08/19/2014

Question

Dear Sir, I'd like to present my complain for the delay that this flight is having. Now we are stopped in Xiamen airport and we don't know when we will arrive in Hong Kong. The assistant told us that there was bad weather and we couldn't take off in Hong Kong, but from the web site of International airport of Hong Kong, it's possible to see that all the other flights from 1pm until now have took off. I booked this flight for 5 people to have 3 days of hoilidays in Hong Kong, but I am spending the first day on the airplane.  I'd like to know why olny us couldn't take off and I request formally the refund of the price of the 5 tickets that I bought from you. Best Regard.Salvatore Stefanelli

Travel China Guide · Answer

Dear Stefanelli Salvatore,We are sorry for the delay. We want to ask where did you book the ticket, if you don't mind.If you booked with us, would you please provide the tracking number so that we can solve the problem for you. We are a professional travel agency who provides tour service and train and flight booking. This is just an introduction page of the China Eastern Airlines on our official website. If you booked with the China Eastern Airlines, we think you should consult the company direclty. We believe that the airlines company will give you a reasonable explain about the delay and also make up for you loss. Please feel free to contact us if you have further question.

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delay of flight MU203 from Xi'an to Hong Kong of 08/19/2014