Question

Asked by Hoan Le Duy from vietnam | Apr. 16, 2014 09:05

About:Imperial Garden

Collect train ticker / payment method

I'm tourist, I book train ticket from Hangzhou to Beijng via online, I choose "collect ticket by myself", please advise me that how can I collect by myself.
And if we choose payment later, kindly advise me how can and where is the payment couter?
Have any additional fee for this case?

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Answers (6)

Answered by TravelChinaGuide | Apr. 16, 2014 21:55

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If you book a train ticket from us, you can collect that at the railway station, from where you will head for Beijing! If you choose payment later, our operator will send you an email as soon as possible with your booking details. Then you need to pay online by Paypal or Western Union.

Regards,
TravelChinaGuide

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Answered by Hoan Le Duy | Apr. 17, 2014 05:15

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I understood. Thanks for your reply. If I collect the ticket by myself, there is no additional fee compare the fare on your website, is that right?

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Answered by TravelChinaGuide | Apr. 17, 2014 22:25

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Yes, if you choose "collect ticket by myself", there is no surcharge except the reservation service fee!

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Answered by Hoan Le Duy | Apr. 17, 2014 23:03

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I have 2 questions more.
1. Do you have the private counter at the railway station? What time does it open and close?
2. If I book many train routes, example HZ - Beijing, Bejing - Nanjing, Nanjing - Shanghai. Can I collect all the tickets at HZ railway station?
Thanks in advance!

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Answered by TraveChinaGuide | Apr. 18, 2014 00:50

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Thanks for your enquiries! Here are the answers of the two questions:
1. We don't have a private counter at the railway station for you collecting train tickets. You can go any o the ticket windows to change your paper tickets!
2. Yes, you can collect all the tickets at a railway station, but you need to pay exra CNY5 for each of them (except the one from Hangzhou to Beijing).

May all help!

Kindest regards,
TravelChinaGuide

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Answered by Duy Hoan Le | Apr. 18, 2014 05:29

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Your info is very helpfull. Thanks for all. Thank you very much. Have a nice weekend!

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