China Tour Questions and Answers, China Travel Q&A

Q & A Categories

Question: Asked by Jade from Mauritius | Mar. 04, 2014 19:34

About:China Postal Service

cp245304271cn / cp245304311cn

Please can you tell me why these 2 parcel are not moving?? what should i do ?

Reply

Answers (5): Answered by Diana from France | Mar. 04, 2014 20:13

0 0 Reply

The first one shows "Departure from outward office of exchange". It means that your package has left Beijing. The second one's latest update is "Arrival at inward office of exchange". It means that your package arrived in HK on Feb. 13.

I think you should wait it patiently. Some people said it takes too much longer time for Africans to receive packages from China. And the packages might get lost sometimes. If you are worried, you might contact the sender and see if he can help you.

0 0 Reply; Answered by jade from Mauritius | Mar. 04, 2014 23:12

0 0 Reply

the one that arrived at HK need to depart again to mauritius right ?

0 0 Reply; Answered by Diana | Mar. 05, 2014 00:43

0 0 Reply

Yes, you are right.

0 0 Reply; Answered by jade from Mauritius | Mar. 05, 2014 10:32

0 0 Reply

do you know how can i contact them?

0 0 Reply; Answered by Diana | Mar. 05, 2014 20:41

0 0 Reply

Jade, you should wait for your package patiently. If you are worried about it, then you should contact your sender. Your package just transfers at HKIA. HKIA is not responsible for solving your problem.

0 0 Reply

cp245304271cn / cp245304311cn