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Asked by Graham from Canadajgc | Mar. 11, 2013 02:19
About:Hong Kong Airport Express Travel Pass

MTR Online special reduced price for the two versions of Express Pass. Where to pick up upon arrival in HK

The website seems to indicate that I should bring my confirmation receipt to pickup but it says this is only done at Airport Express Customer Service Centres of Tsing Yi, Kowloon or Hong Kong Station. This does't seem to be of much use if I am flying into Hong Kong or should I assume that the pass can also be picked up at the airport station?

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Answered by Iris from Canada | Mar. 13, 2013 00:57
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No, it is still useful. If you book online, no ticket is required when boarding the train at the Airport Station.
Simply present a copy of the "Order Confirmation"/"Order History", and the exact credit card you used for placing the order to collect the ticket before exiting gate at Airport Express Customer Service Centre at Hong Kong, Kowloon or Tsing Yi Station.
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