could train tickets purchased here online be refunded/ exchanged?

Question

In case there would be flights delays or unforeseen circumstances, where and how could I exchange the tickets?

TCG operator · Answer

Tickets are non-refundable, non-changeable and non-upgradeable online once issued. If there are some unforeseen circumstances, you could change or refund the tickets at the departure train station by yourself before the train’s departure time.

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Could train tickets purchased here online be refunded/ exchanged?