My father is a permanent resident and submitted an visa application to the Chinese Consulate in Houston. He paid to get his visa in 4 days. It has been about 2 weeks and he has no response back from the Consulate plus I am trying to call but no one awnser. The only time I was able to speak with someone there I was unable to speak about my issue because it was a different department and there was no way to transfer the call. I am concerned that my dad's passport and green card get lost and also he is planning to travel to Brazil at the end of April. We live in Miami FL and we are unable to visit the consulate in person. What should we do?
Does anyone knows a phone number at the Houston Consulate that it's possible to get thru and get assistance?

Thanks!!!! =)