There are no train tickets offices nearby Pudong airport, but you can let the travel agencies to arrange it for you. Or, you can take the airport shuttle line No.7 to the Shanghai South train station to buy the tickets directly. From the hotel to Shanghai South Railway Station (where most trains to Hangzhou departing), you can take the subway line 2 to People’s Square Station first and then take subway line 1. Besides, the ticket price is about CNY70 for one soft seat on a D train from Shanghai to Hangzhou.