dear sir,my familyi are planning to go to zhuhai,guangzhou in december

Question

but we are still waiting for the visa.Can I book the High speed train now ,If I cannot get the visa, can I cancel with full refund.I plan to collect the tickets at gongbei railway station.Thanks.From Judy Malaysian

Luke · Answer

If you return your ticket 15 days before driving (excluding), you will not be charged a refund fee; 48 hours before driving will be charged 5% of ticket fee; if you return your ticket more than 24 hours before driving and less than 48 hours, you will be charged a handling fee of 10% of the train fare, and 20% of the fare for less than 24 hours.

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Dear Sir,my family and I are planning to go to Zhuhai,Guangzhou in December