tracking stuck at opening

Question

What does it mean if the tracking goes from departure from outward office of exchange to 'opening' on which it has been a week now with no further tracking details after that. Does it mean that security has prevented the package from shopping? Thank you

Susan · Answer

Opening means that your parcel is being checked. A week isn't a long period. I think you might wait for a few days. If there is still no update, then it's possible that your parcel didn't pass the customs check.

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Tracking stuck at opening